If you have a site manager or employee that has forgotten their password, it can easily be reset back to the default.
To do this go to Settings -> User Setup
Select the user whose password needs to be reset. This will highlight that user name in BLUE. Click Restore Default Password
A message will appear letting you know that the password is now the user name. When the employee logs in next they will need to use their user name for both the username and password field. Once they are logged in they will be prompted to choose a new user name.