Synchronization Issues/Records Not Transferring

QuikStor facilities using site to server synchronization for E-commerce and/or SmartClient may occasionally experience issues with records transferring to or from our server. Every transaction or activity in QuikStor generates a record to be transferred to update the server. The same is true on the server. If a tenant makes a payment online via our server, that record is automatically transferred to the site. Records transfer one a a time. When a large number of transactions happen in sequence, such as rent raises or overnight processing, it is not uncommon for there to be 1,000 or more records waiting to transferred. The number of records waiting to be transferred is always displayed at the bottom of your QuikStor Express screen. Having a large number of records is not uncommon but the number should decrease over time eventually reaching zero. If, after 10 minutes, the number of records to be transferred has not decreased, or has increased with no additional database activity, the steps below may help to get records transferring again.

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Reasons Sites Stop Syncronizing & How To Resolve

  • Internet Down – Synchronization is facilitated by the internet. Any interruption in internet connectivity at either the site or the server location can cause synchronization issues. At the site level, once internet connectivity has been restored restart the QuikStor Data Distributor. If there has been no loss of internet connectivity at the site please restart your PC. The PC will try to connect to the Server automatically on re-boot. 
  • The Computer Was Off – The computer must be left running. If a computer at the site is turned off the records will need to re-synchronize once the computer is started back up. This can take 10 – 15 minutes. Once QuikStor Express shows “Syncronization is Complete” log out and log back in to process overnights.
  • QuikStor Data Distributor Is Not Running – QuikStor Synchronization relies on the QuikStor Data Distributor to transfer items between the site and server. If the Data Distributor is not running QuikStor cannot transfer the information to the server. Start the data distributor using the instructions below.
  • Database Error – Database errors are rare but can also cause synchronization issues. The most common database error we see is after a site has performed a system restore. Managers should always contact QuikStor Support prior to performing a system restore on their site computer. If none of the above steps work to resolve the synchronization issue it could be due to a data error. Please contact QuikStor Support for assistance. 

Checking / Restarting QuikStor Data Distributor

Locate the QuikStor Data Distributor icon in system tray. The system tray is typically in the lower right hand side of your computer near the clock.

Right click on the icon. A menu will appear. If the word start is available (black) click it to start the program.

If the word Start is not available, click Restart

This will start / restart the site to server connection. Records should start to transfer over and synchronization usually completes within 15 minutes depending on how many records needed to be transferred. If the number of records does not decrease, please contact QuikStor Support for further assistance.

If you should have any problems or questions, please call QuikStor’s Technical Support at 1-800-321-1987.

Danny

Technical Support Manager

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