Synchronization Issues/Records Not Transferring

QuikStor customers using E-commerce and/or SmartClient may occasionally experience issues with records transferring. Every transaction or activity in QuikStor generates a record to be transferred. (Example: If a tenant makes a payment online, that record is automatically transferred to the site)

recordsstuck

The number of records waiting to be transferred is always displayed at the bottom of your QuikStor Express screen. If your screen does not show Synchronization is Complete or decrease in the number of records waiting to transfer after a few minutes, the steps below may help to get records transferring again.

Reasons Sites Stop Synchronizing & How To Resolve

Internet Down – Record synchronization is facilitated by the internet. Constant interruptions to your internet connection can cause synchronization issues.

  • If your internet was out, once internet connectivity has been restored select the Restart QDD icon.
  • If there has been no loss of internet connectivity at the site please restart your computer as the computer will try to connect to the Server automatically on reboot.

The Computer Was Off – The computer must be left running for a few minutes to sync up its records before QuikStor Express is opened. (This can take from 5 to 15 minutes) Once QuikStor Express shows “Synchronization is Complete” log out and log back in to QuikStor Express to process overnights.

Database Error – Database errors are rare but can also cause synchronization issues. The most common database error we see is after a site has performed a system restore. Managers should always contact QuikStor Support prior to performing a system restore on their site computer. If none of the above steps work to resolve the synchronization issue it could be due to a data error. Please contact QuikStor Support for assistance.

If you should have any problems or questions, please call QuikStor’s Technical Support at 1-800-321-1987.

Danny Ruiz

Technical Support Manager