Tenant is Delinquent with Zero Balance

It is possible for a tenant to have a zero balance yet be delinquent. This occurs when the tenant has a credit that is exactly the same amount as the amount they owe.  In order to bring the account current you will need to make a payment to apply the credit.

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To bring the tenants account current simply go to Make A Payment. Select Outstanding Balance and check the “Use Existing Credit” box. The total payment should be $0.00. Because no payment was received your bank deposit will not be affected.usecredit

April has worked at QuikStor since 2008. As the former technical support manager she is experienced with all QuikStor products. Currently, she works as a sales representative to help storage facilities find solutions with QuikStor. Interested in purchasing software or keypads? Call April today!