Tail Lock Setting

With Guardian Keypads, the tail lock setting is used to determine the rules the system uses for deciding who to let exit the facility. When a tenant keys in at an entrance keypad the system updates an internal on-site counter and updates site graphics where applicable. The entrance keypad is the main line of defense against delinquent tenants entering the facility and gaining access to their unit after their grace periods. When a tenant is denied access, some will “tail gate” or follow a current tenant to get past the front keypad security.

Tail Lock settings can lock tenants in the facility who have “tail gated” or followed another tenant in. There are three main areas that contribute to the decision to grant / deny exit. Off Site, Master Gate Hour, and Tail Lock. I’ll cover each of these variables below.


Tail Lock

No, Never – this is the default setting for tail lock. This means that as long as the tenant has a valid gate code they will always be granted exit. This is regardless of if the tenant is current or delinquent. The keycode MUST be a valid key code that is in the system.

Yes, Only During Master Gate Hours – This setting denies exit to tenants who have tail gated, regardless of delinquency status, and asks them to see the manager. This setting allows the manager to set master gate hours, which are typically the office hours but may be longer when the manager lives on site. This way tenants can be provided training on the proper use of the entry keypad but the manager won’t be woken up in the middle of the night because somebody is locked in the facility.

Yes, Only After Master Gate Hours  – This setting denies exit to tenants who have not keyed in AFTER master gate hours. Some facilities, for example, may leave the front gate open during the day but want to make sure that anybody exiting the facility after hours has keyed in appropriately. During master gate hours no tenants with valid codes will be denied exit.

Yes, Always – This setting requires that tenants ALWAYS enter their code at the entrance if they want to get out at the exit. This setting will lock in any tail gaiters regardless of the hour and regardless of their delinquency status.

Master Gate Hour

The Master Gate Hours are used in conjunction with the Yes, Only During Master Gate Hours and Yes, Only After Master Gate Hours settings above. The Master Gate Hours setting has no effect if tail lock is set to No, Never  or Yes, Always.

Off Site

As we mentioned in the opening paragraph, when a tenant keys in at an entrance keypad the tenant is marked “on-site” in an internal counter. The off-site variable allows the site to set the number of minutes after either a door close or a gate entrance that the tenant should be considered off-site if there has been no activity from the exit command. Think of this like a light timer. The tenant enters their code at the entrance keypad turning the light “on”. If he were to follow somebody out and not punch his code at the exit keypad to turn the light “off”, the tenant would stay on-site “on” indefinitely. This timer tells the system to assume the tenant has keyed out x number of minutes after either a door close (for sites that have wireless sensors) or a gate entrance.

Once the tenant is marked off-site by the system, any tail lock settings configured above will take effect. The off site setting has no effect on granting exit if tail lock is set to No, Never  or Yes, Always.

April has worked at QuikStor since 2008. As the former technical support manager she is experienced with all QuikStor products. Currently, she works as a sales representative to help storage facilities find solutions with QuikStor. Interested in purchasing software or keypads? Call April today!